FAQ

1An error occurs when converting from a PDF format.
In order to be able to convert from a PDF format, Microsoft .NET Framework 4.0 version or higher needs to be installed. Please follow the link below to download. 

Microsoft .Net Framework 4.0
- Kor : https://www.microsoft.com/ko-kr/download/details.aspx?id=17851
- Eng : https://www.microsoft.com/en-US/download/details.aspx?id=17851
2Are Polaris Office 2017 and Polaris Word 2017 two different products?
Polaris Word 2017 is a product that is included in Polaris Office 2017. However, if you only need the WORD product, it can be bought separately.
3How do I install Polaris Office 2017?
You can install it through the official CD you have purchased or by launching the Install file from the trial version downloaded from our website. Follow the installation instructions shown on the screen. When the installation is complete, Polaris Office will automatically start and the Polaris Home screen will be displayed.
4Is Polaris Office compatible with MS Office documents?
Polaris Office 2017's document compatibility is globally verified and it is completely compatible with MS Office documents.
5What is Polaris Home?
Polaris Home is the main screen displayed when you open Polaris Office 2017. On the left side of the Polaris Home screen, you will see a list of recently saved documents. From the Home screen you can also create various formats of new documents (document templates) and can search existing documents to open a document.
6What system requirements do I need to use Polaris Office 2017?

Polaris Office 2017 can be installed and used on Window XP SP3 at a minimum. For more information, please view the following.
 

  • Supported OS

PC Version

Windows 7

Supported

Windows 8

Windows 8.1

Minimum requirement of Windows XP SP3

Server Version

Windows Server 2003

Supported

Windows Server 2008

Windows Server 2008 R2

Windows Server 2012

  • Product Installation Environment
Classification Details

Operating System

Windows 7 or higher (minimum requirement of Windows XP SP3)

CPU

Intel Pentium 4 or higher

RAM

1GB or higher

HDD

1GB or higher [available installation space]

Display

1600*900 or higher

7How do I register Polaris Office 2017's license?
If you purchase Polaris Office 2017, a Software Use Certification is attached to the product package manual. And if you purchase the license, a Certificate is provided. When you start the product, simply enter the serial number on the Use Certificate or license Certificate to complete your registration.
8What format types does Polaris Office 2017 support?
Polaris Office 2017 supports the formats listed in the table below.
Program Format
MS Office

.docx

.doc

.xlsx

.xls

.pptx

.ppt

Hancom Office

.hwp

.cell

.show

OpenDocument Format

.odt

.ods

.odp

Web

.html

Image

.jpg

.png

OS

.txt

9Are ODF documents fully supported by Polaris Office 2017?
Polaris Office 2017 is completely compatible with ODF (.odt, .ods, .odp) documents.
10Where do I download the 30-day trial version of Polaris Office 2017?
If you want to use the 30-day trial version of Polaris Office 2017, please contact us by phone or email, as follows.
Email: support@polarisoffice.com
11Can the 30-day trial version of Polaris Office 2017 be used by companies?
The trial version can be used by anyone.
12Polaris Office 2017's trial period has ended and I wish to purchase the official version.
Please contact us by email (support@polarisoffice.com) for any inquiries and we will be happy to assist you with making purchases. Once you have completed your purchase, click the Activate Full Version button and enter your serial number to register the product.
13I wish to delete Polaris Office 2017.
If you wish to delete the program from your computer, simply go to Control Panel > Programs and right click on Polaris Office 2017. The Uninstall/Change button should appear. Select Uninstall to delete Polaris Office 2017.
14Can I use it on my mobile device as well?
For mobile devices, Polaris Office is available as a subscription-based service product, as well as a stand-alone product (Polaris Office 2016 for Mobile) from the application stores. You can download them from the Apple App Store and Google Play Store. Please visit the website below for more details on our mobile products. 
https://www.polarisoffice.com/view/product
15I wish to purchase Polaris Office. How much does it cost?
Please contact us by email (support@polarisoffice.com) for inquiries about purchases and prices, and we will be happy to assist you. Please feel free to contact us with any inquiries you may have.
16Where can I find more information on Polaris Office 2017's features?
Polaris Office 2017 offers a manual for users not familiar with Office features. You can download the manual from the Download section of the Polaris Office 2017 website or view detailed information by starting the Office and clicking the ? button on the upper-right side.
17How do I change the shortcut keys?
Polaris Office 2017 supports WORD-type shortcut keys. From the uppermost status bar of the product, click Settings icon to switch the shortcut keys.
18Where do I download the MS Access Database Engine required to connect to Access databases?
You may need the MS Access Database Engine to import an Access database file for the data connection between worksheets.

MS Access Database Engine allows you to download from the link below.
https://www.microsoft.com/ko-kr/download/details.aspx?id=23734
19A three-dimensional solid figure is not applied correctly.
OpenGL 3.0 or later must be installed to apply three-dimensional solid figures.